Returns
At Yom & Layl Perfume Bar, we see each fragrance as a unique art piece, handcrafted to offer an exclusive scent experience. We value your satisfaction, and we also understand that sometimes a scent may not resonate as expected. To ensure clarity and convenience, please review our updated Return and Refund Policy.
Return Policy
- Duration for Returns: Returns are accepted within 14 days from the date of purchase.
- Condition of Return: Items must be returned unused and must contain at least 95% of the original liquid. Returned products must also be in their original packaging. We cannot accept returns of items that do not meet these conditions.
- Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service for your peace of mind.
- Restocking Fee: No restocking fee will be charged for returned items.
- Final Sale Items: All purchases are eligible for return within the specified period, except for sale items (items purchased using a promotion or discount code), which are final sale and not eligible for a refund.
Refund Process
Upon receiving and inspecting the returned item, we will process your refund to the original method of payment. Please allow a standard timeframe for the refund to be reflected in your account.
Exchanges
If you wish to exchange an item, please return the original item and place a new order for the desired product.
Non-Refundable Items
- Sale items are final sale and not eligible for a refund. However, they are still applicable for exchange/return for store credit as part of our 100% Satisfaction Guarantee.
- The Money Back Return Policy does not apply to samples/testers, and/or sale/discounted items in any quantity.
IMPACT OF RETURNS AND EXCHANGES
As a small business specializing in handcrafted products, returns and exchanges impact us significantly. We appreciate your understanding and urge our customers to
- Try Before You Buy: Sample our fragrances before committing to a full-sized product. Samples are available for purchase.
- Visit Us: If feasible, visit our retail location to experience our fragrances in person and find your perfect match.
Support and Assistance
For any questions or assistance regarding our Return and Refund Policy, please reach out to our customer support team.
This policy is subject to change. We encourage our customers to review it periodically for any updates.